Confidentiality and cookie

This privacy policy defines and informs you of how Rotronics, as data controller, uses and protects the information you transmit when you use the site (hereinafter “the Site”).

This privacy policy may be modified or supplemented at any time by Rotronics. The date of its update will then be expressly specified. These modifications commit you as soon as they are put online and we advise you to consult them regularly.

By using the Site, you expressly agree to our confidentiality policy, which you declare to have fully understood.

1. Information collected

Rotronics collects personal information about you when you request a quote or use our contact forms. The information collected is your last name, first name, e-mail address and telephone number.
Finally, we automatically receive and record information from your computer and browser, including your IP address, when you visit the Site.

2. Purposes of collecting information

All the information we collect from you is used to:

• Contact you by e-mail or by telephone, in particular in the context of the management of your orders or to send you important information concerning the Site, such as for example the modification of our conditions and policies,
• Inform you about products, programs, services and promotions that may be of interest to you, subject to your prior authorization,
• Improve the performance of our Site,
• Personalize your experience on the Site and meet your individual needs

This processing is necessary for the performance of our contractual obligations and is based on our legitimate interest in improving our services and understanding the expectations of users of the Site.

3. Retention period
If you leave a comment, the comment and its metadata are retained indefinitely. This allows subsequent comments to be recognized and approved automatically instead of leaving them in the moderation queue. If you leave a comment on our site, you will be offered to save your name, email address and website in cookies. This is only for your convenience so that you do not have to enter this information if you post another comment later. These cookies expire after one year.

If you go to the login page, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.

When you log in, we will set up a number of cookies to save your login information and screen preferences. The lifespan of a login cookie is two days, that of a screen option cookie is one year. If you check ”  Remember me  », Your connection cookie will be kept for two weeks. If you log out of your account, the connection cookie will be deleted.

By modifying or publishing a post, an additional cookie will be saved in your browser. This cookie does not include any personal data. It just shows the ID of the post you just edited. It expires after a day.

For users who register on our site (if possible), we also store the personal data indicated in their profile. All users can see, edit, or delete their personal information at any time (except their username). Site managers can also view and edit this information.

Rotronics only retains personal data for as long as necessary for the operations for which it was collected.
In particular :
• The information stored in the users’ terminal (cookies) or any other element used to identify users and allowing users to be traced is kept for twelve months.
• Prospect data, ie people who have created an account on the Site without making a purchase, are kept for a period of two years from their collection or from the last connection to the prospect’s Site. They can decide at any time to delete or modify their data if they wish by contacting Rotronics directly.

4. Confidentiality

Rotronics is the sole owner of the information collected on the Site. Your personal information will not be sold, exchanged, transferred, or given to another company for commercial purposes, without your consent.

On the other hand, this data may be entrusted to subcontractors for the proper execution of orders placed or to third parties responsible for the management and / or operation of the Site, which are under no circumstances authorized to use them for purposes outside the strict limits. scope of their mission or to sell, exchange or transfer your data to third parties.

Your data may also be shared with third parties, only within the authorized limits. (a) under applicable laws, (b) to comply with legal procedures, (c) to respond to requests from government and public authorities even when these are located outside your country of residence, (d) to ensure compliance with our general conditions of sale and use, (e) to protect our rights and interests as well as those of other persons or users of the Site.

Your non-nominative data, that is to say that does not allow your identification, may possibly be provided to third parties for purposes in particular statistics, marketing or advertising. Articles on this site may include embedded content (eg videos, images, articles, etc.). Content embedded from other sites behaves the same as if the visitor were to that other site. These websites could collect data about you, use cookies, embed third-party tracking tools, track your interactions with these embedded content if you have a connected account on their website.

We provide you with the choice of whether or not to accept the content of these third-party applications. All you have to do is uncheck the boxes below and no data from these third parties will be accepted. You can reverse your decision at any time by checking or unchecking the boxes below and clicking the update button.

5. Protection of information

We implement a variety of security measures to keep your personal information secure. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform specific work (for example, billing or customer service) have access to personally identifiable information.

We make sure that any service provider or subcontractor to which we may call upon in the context of the collection and processing of the data that you communicate to us presents adequate guarantees in terms of confidentiality, use and data protection.

6. Right of access, rectification and opposition

You have the right to access, limit, rectify, erase and oppose the use of your personal data transmitted to the Site.

Any such request should be addressed to the Site’s controller by sending an email to

Given our obligation of security and confidentiality in the processing of personal data, any request must be accompanied by a photocopy or a scan of your identity document (identity card, passport, driving license ).

We will respond to you within a maximum of one month of receiving your request.

In order to assist you in your procedures, the CNIL has developed models of letters allowing you to request:

– Access to his personal data:

– The rectification, updating, blocking or erasure of your personal data:

– Opposition to the processing of your personal data for a legitimate reason or when your data is used for commercial prospecting purposes:

7. Policy on the use of cookies

When you connect to the Site, Rotronics may proceed to the installation of a cookie on the hard drive of your terminal in order to guarantee you smooth and optimal navigation on the Site. “Cookies” (also called “connection cookies”) allow us to recognize your computer, tablet or mobile in order to personalize the services we offer you through the Site.

To inform you, a banner is displayed at the bottom of your screen when you connect to the Site. You can refuse the deposit of cookies on your terminal at any time by configuring your internet browser. In such a case, however, we cannot guarantee the optimal functioning of the Site and we cannot be held responsible for any consequences linked to the alteration of your browsing conditions on the Site which would result from your choice to refuse or block the cookies necessary for the proper functioning of this one.

To guide you in your settings, the CNIL has developed a page dedicated to controlling cookies, which can be consulted through the following link: -control.

The information collected through cookies does not allow you to be identified by name and is only intended to help us analyze and improve the performance of the Site.

In accordance with the recommendations of the CNIL, cookies strictly necessary for the operation of the Site are not subject to any prior obligation on your part. However, your express consent is required prior to the use of cookies issued by third parties, which are subject to the latter’s privacy policies, which can be viewed on their websites. These cookies can be audience measurement cookies, advertising cookies, or social network sharing cookies.

8. Appeal

If you feel that we are not respecting our obligations with regard to the collection and processing of your personal data, you can submit a complaint to the CNIL by mail or electronically through the following link: https: //www.cnil .fr / fr / complaints / internet.

– May 2021 –